FAQ's

How do I redeem a scratch card?

To redeem a scratch card that you have received in a previous order, simply send a photo of it to us by email or the contact button on the website. We will then create a unique code for you to enter at the checkout so that you recieve the correct discount. *Please note - scratch card discounts can only be used for orders through this website. Each scratch card can only be used once before it becomes void. Only one scratch card per order.

 

Can you provide custom and personalised orders?


Custom and personalised orders are very welcome! You will need to send us a good quality photograph or picture of what you would like on your topper. Poor quality images will print poorly onto edible papers. Text can also be added to your image or most of the images that are available in my shop.

You can send us your image and/or text requirements by replying to the confirmation email that you recieve after purchase. Please look out for a reply from us which will include a proof copy of your topper so that you can approve it before it is printed.

Please note that shop opening times are 9am - 5pm Monday through till Friday and messages will be replied to within these times.

 

What sizes do you offer?

Edible images are printed onto an A4 sheet. The price is for one A4 sheet displaying one of the following - 1 x 7" cake topper OR 12 x 2" cupcake toppers OR 24 x 1.5" cupcake toppers. You will be able to choose your preference in each listing where available.
If you need a different size or shape please get in touch!

 

Will my prints be pre cut?

Yes! From October 2019 all 1.5" and 2" circular cupcake toppers will be pre cut for your convenience at no extra cost! Please note - other shapes and sizes including large cake toppers will arrive on an A4 sheet and will need cutting out with scissors. Pre cuts are only available with wafer paper, vanilla wafer paper and wafer card. Any cupcake toppers printed onto icing paper will need to be cut out with scissors.

If you'd rather your prints were not pre cut, please leave a note at the checkout or send an email to del@thevillagecakecompany.co.uk

 

What is the difference between the edible papers?

All four papers are premium quality. Both wafer papers are the same except that the vanilla has a slightly sweeter taste compared to the regular wafer paper which has no flavour or sweetness at all.

The wafer card is the best choice for images that need to stand up in the frosting of your cake. It is thick and sturdy and will not wilt in humid conditions.

It really come down to personal preference but we prefer icing sheets for photo toppers as it is thicker and shows the colours up beautifully. Wafer paper is the best choice for butterflies and regular, unflavoured wafer is the healthier option and can also be used on savoury products.

If your image is very dark in colour, please consider choosing wafer card or icing paper. This is because the paper gets very wet with the amount of ink used to achieve the dark colours and the thinner wafer paper tends to stretch which may lead to it not lying completely flat on your cake.

You may find that dark icing or frosting will show through wafer paper as it is translucent so in this case an icing topper would be better.

Please see this blog post for more information and a comparison photo - https://thevillagecakecompany.co.uk/blogs/blog/which-edible-paper

If you have any questions please don't hesitate to get in touch!

 

Care instructions

Care of your edible images will be included in your package along with ingredients and allergy information.

Edible images are made to order and should be used by the date shown on the packet that they are delivered in. Please keep them inside the sealed bag until you are ready to use them.

 

How will you package my items?

Your edible prints are posted out to you in food grade bags and hard backed envelopes to protect from creasing.

 

Wholesale availability

Wholesale is available, please get in touch to discuss your requirements.

 

My order was damaged on arrival, what should I do?

We package your edible prints with the greatest of care to protect them through the delivery process. Unfortunately, damage is sometimes unavoidable. If your item arrives damaged, please send us a message along with a photograph of the damage so that we can rectify the situation as quickly as possible.

 

I can't find what I'm looking for!

No problem! Contact us and we will do our best to help you with what you need!

 

How much is delivery?

First class postage is included in the price you pay. Royal Mail aim to deliver within 1 -2 business days.

I only ship to the UK at this time.

 

How long will I need to wait for my topper to arrive?

Your order will be shipped within 1 day of payment being recieved/confirmation that you are happy with your proof (if it is a custom order)

If a lot of editing is required for custom orders this timeframe may be longer but you will be advised by email.

Orders placed on a Friday, Saturday or Sunday will not be dispatched until the Monday morning.

 

Do you ship outside of the UK?

Sorry, no. At this time we only post within the UK.

 

What are the toppers made from?

Wafer Paper Potato Starch, Water, Olive Oil

Vanilla Wafer Paper Potato Starch, Water, Sweetener (sucralose), Flavouring (vanilla)

Wafer Card Potato Starch, Water, Olive Oil, Maltodextrin

Edible Icing Sheet Thickener E1422,E1412, Maltodextrin, Humectant E422, Sugar, Water, Stabilizers E414, E460i, Dextrose, Emulsifiers E435, E491, E471, Food Colour E171, Flavours, Acidity Regulator E330, Preservative E202, Sucralose

Edible Inks Black - Water, Solutizer E1520, Humectant E422, Colours E151, E110*, E102*, Acidity Regulator E330

Cyan - Water, Solutizer E1520, Humectant E422, Colour E133, Acidity Regulator E330

Magenta - Water, Solutizer E1520, Humectant E422, Colour E122*, Acidity Regulator E330

Yellow - Water, Solutizer E1520, Humectant E422, Colours E102*, E122*, Acidity Regulator E330

*May have an adverse effect on activity and attention in children.

 

Please be aware...

Colours of edible prints will differ slightly when you receive them to what you see on your screen. The same shade can vary greatly from one screen to another.

Also, please be aware that colours on edible prints can be darker or lighter due to how the edible ink soaks into the edible paper.

Sometimes, especially when printing onto icing paper, there might be a faint track line from the rollers of the printer running across the page during printing. This is unavoidable unfortunately but it is usually not very noticable.